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About Us

Robert Crown

Robert Crown SPPA, began his career as a public adjuster in 1985. Robert brings a diverse set of practical skills and a wealth of experience as a client advocate to policyholders, not only because of his 39+ years working as a public adjuster. Robert earned a Masters Degree in Social Work Administration in 1981, prior to becoming a Public Adjuster. He also worked in construction and remodeling from 1976 to 1981, and later remodeled his own two homes in California.

In November of 1985, Robert began working for the Greenspan Company/Adjuster’s International, the largest public adjusting firm in California, which serves policyholders throughout the state. From November of 1999 through September of 2014, he continued to refine his public adjuster skill-set working with Consolidated Adjusting, Inc. a small San Francisco based firm that serves policyholders in the greater Bay Area.

Robert’s ongoing commitment to serve insurance consumers is strengthened by the relationships he has developed over the years with industry professionals such as builders, architects, engineers, personal property valuators, and other  experts. Robert has also established collaborative relationships with an array of insurance industry professionals who serve at the behest of the insurance companies. Over many years, Robert‘s expertise and integrity have earned him the trust and respect of clients and industry professionals alike.

Robert’s personal commitment to working directly with clients who have suffered an insured property loss continues to inform and to enrich his practice as a client advocate and licensed Public Insurance Adjuster. Robert launched Crown Adjusting LLC in the fall of 2014 to better serve clients under his own stewardship. In doing so he continues to dedicate his time, energies, and commitment to excellence in customer service and satisfaction – working with and for individual clients, one at a time.

Joseph Fernández

Coming from a family of general contractors, Joseph developed a deep understanding of construction and the challenges homeowners face when dealing with property damage. He pursued his passion for problem-solving by earning a degree in Industrial Engineering, which led to a decade-long career as a Senior Project Engineer for several Fortune 500 companies. While successful in this field, Joseph found himself searching for more meaningful work. That search led him to become an Independent Adjuster (IA), where he provided damage estimates for insurance companies during natural disasters, including major hurricanes in Florida. However, after two years in the insurance industry, he realized the system was heavily skewed against policyholders. He frequently saw his detailed estimates rejected in favor of lower payouts that benefited insurance companies. Determined to advocate for homeowners and business owners, Joseph obtained his Public Insurance Adjuster license in 2022. 

Now, as a dedicated Licensed Public Adjuster at Crown Adjusting, he works exclusively for policyholders—not the insurance companies. Joseph has made it his mission to ensure his clients receive the maximum compensation they deserve, helping them rebuild and recover with confidence. At Crown Adjusting, he partners with Robert Crown to bring integrity, expertise, and relentless advocacy to every claim.

Crown Adjusting is a proud member of NAPIA and sponsor of United Policyholders

NAPIA, the National Association of Public Insurance Adjusters, is the respected trade organization for public adjusters in the United States. United Policyholders is a non-profit insurance consumer advisory group that assists policyholders before and after disasters. It also lobbies for progressive laws to protect policyholder rights, facilitate change, and keep insurance companies in check regarding unfair claims practices.
“Hiring a public adjuster after a significant property loss may be the best decision you ever make. We will keep you informed and shoulder the burden of documenting your losses and presenting your claim in what can be a complex process. It should come as no surprise that insurance companies may not want us involved, especially when it will cost them significantly more money than they would otherwise pay. Having your own talented and tenacious advocate will level the playing field.”

Robert Crown, Principal

Our Promise to Clients

  • We honor the confidence our clients have placed in us and strive to meet and exceed all of your expectations.
  • We understand that every client relationship begins with the highest confidence in selecting Crown Adjusting LLC. We also believe that trust is earned and rarely forgotten, especially when the results are impressive and memorable.
  • We are very good listeners and begin every client relationship with an acknowledgement of the clients particular needs and expectations.
  • We support and encourage regular communication with our customers during and throughout the claims process. Our clients are kept informed every step of the way.
  • From start to finish we pay attentions to and support every detail of your claim.
  • Your claim will not be delegated to subordinates at any time in your claim process.
  • Pursuing new business will never take priority over delivering quality service and impressive results to clients that choose us before our competitors.
  • Our attention to your claim and commitment to customer service requires that we be available seven days a week to better assist you knowing that a timely and satisfactory resolution of your claim is of tantamount importance.